Support

We usually reply within a couple of days.

Common questions

Where are my recordings stored?

Locally on your device only, encrypted with a key held in the Android Keystore (Android) or the Keychain (iPhone, iPad and Mac). Nothing is uploaded unless you turn on the optional Premium backup to your own iCloud or Google Drive in Settings. Minutes recorded on Apple Watch are moved to your iPhone and kept there.

I uninstalled the app — can I get my recordings back?

Only if you had a backup turned on beforehand (iCloud or Google Drive). Reinstalling the app and signing back in with the same account will offer to restore automatically, since restore only runs when your local library is empty. Without backup enabled, local-only data can't be recovered after uninstall — this is intentional, since we have no server copy to recover it from.

Why does Drive backup ask for permission again?

Signing in with Google and granting Drive access are two separate steps — Google treats them as different kinds of permission. You may see a Drive consent screen the first time you back up or restore even after you've already signed in.

Does the ambient soundtrack use real music?

No — the optional "Play with atmosphere" layer is made of short, original textures generated on your own device, never a licensed or copyrighted recording, and it's always kept far quieter than your voice.

How do I delete something?

Open any reflection and use the delete icon at the top — this removes the recording, its note, and its transcript together. You can also delete just a transcript, independent of the audio, from the transcript card.

How do I switch between the felt and glass looks?

In the app: Settings › Look. On this website: the Felt / Glass switch at the top of every page.

How do I record from my Apple Watch?

Open One-Minute Witness on the watch, tap the felt button, speak, then Keep. The minute goes to your iPhone (it needs to be nearby, or it waits until it is) and appears on today's page.

Anything else — write to us.